Return and refund policy

🛍️ Return and Refund Policy for fivara.in

Thank you for shopping at fivara.in. We aim for complete satisfaction with every purchase. If you're not entirely happy, we're here to help, but please review our strict conditions below.

Eligibility for Returns and 3-Day Window

We only accept returns and offer refunds under specific, limited circumstances.

1. Damaged or Wrong Product Received (3-Day Policy)

Return Window: You have 3 calendar days from the date you receive your order to initiate a return or exchange only if the product is damaged, defective, or if you received the wrong item.
Proof Required: You must provide clear photographic or video evidence of the damage or the incorrect product when contacting us.
Condition: The item must be unused and returned with its original packaging.

2. Final Sale Policy

All other sales are considered final. We do not accept returns, exchanges, or offer refunds for reasons such as change of mind, buyer's remorse, or incorrect sizing (where a size guide was provided). Please review product details and specifications carefully before completing your purchase.

How to Initiate a Return

Contact Us: To start a return for a damaged or wrong item, you must email us first at contact@fivara.in within the 3-day window.
Provide Details: In your email, include your Order Number, a brief explanation of the issue (damaged/wrong item), and clear photos or video showing the defect or the incorrect product.
Return Authorization: Do not send the item back until you receive a formal Return Authorization (RA) and detailed shipping instructions from us. Items returned without prior authorization will not be accepted.

Refunds and Replacements

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 7–10 business days.
Replacements: For a damaged or wrong product, we may offer to send you a replacement instead of a refund, depending on our current stock availability.

Shipping Costs for Returns

If the return is due to a damaged or wrong product, we will provide you with a pre-paid shipping label, and the return cost will be covered by fivara.in.
For any other rare, authorized return (at our sole discretion), you would be responsible for covering the return shipping costs.